*I'm having problems checking out
If you receive an error message, or if items are shown as unavailable or sold out during checkout, please contact us at firstname.lastname@example.org and we'll do our best to help
*Where do you ship?
We are based in the UK and we ship internationally
*How long will my order take to ship?
On average, orders are processed within 2-5 working days.
*How are orders shipped?
We use a tracked service from Royal Mail for most UK orders. International orders are shipped with DPD. All items are carefully wrapped and come with a handwritten note and selection of small gifts - such as stickers, badges etc. (subject to availability)
*Do I have to pay taxes and duties?
Deliveries outside of the United Kingdom may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier not Field of Ponies. These fees are charged by your government and are separate from any delivery fees.
*What payment methods do you accept?
We accept the following:
Paypal, ApplePay, GooglePay, Shop Pay, American Express and all major credit and debit cards.
We also accept payment plans via Klarna.
We are a UK based business and we trade in GBP/British Pounds. Your bank or credit card company will convert the amount to your local currency if you live outside of the UK. We use a secure server to ensure your payment details remain safe.
*Is Field of Ponies a secure site?
We use Shopify - a world renowned e-commerce platform - as our website and payment processing provider. Shopify is a highly secure SAAS platform and is PCI level one compliant. For more information visit: shopify.com
*Do you have a retail store?
We have a store located off Brick Lane in East London. Click here for info/location/opening times
*Do you restock?
All pieces remain available for purchase until we run out of material to make them. Some pieces will be available for just a few weeks, while core basics will be in stock for longer periods. Availability can be difficult to predict but one thing is certain - when it’s gone, it's gone! Any queries please contact: email@example.com
*Are you a sustainable brand?
We are proud of our sustainable status. All online sales are made to order to avoid unnecessary buildup of stock. Most of the cotton we use is organic. We buy mostly deadstock fabrics as a way to reuse fabrics otherwise destined for landfill. Our packaging is made from recycled materials and is also fully recyclable. We pay all our partners a fair London living wage.
*What are your factory conditions?
80% of our products are made in our own studio in London. The remainder is made by small, responsible factories which is also based in London. Our printers and product suppliers are all UK based.
*Do you offer made to measure and customisation?
Yes. In-house production means we are able to alter patterns to specific sizes, usually at no extra cost. We can also customise items to clients’ specifications, where possible. To discuss your needs please drop us an email: firstname.lastname@example.org
*Do you make menswear or womenswear?
Our pieces are cut to fit anybody
*What does "made by hand" mean?
We do not use automated processes in our production. Patterns are drafted by hand and items are cut with scissors. We use industrial machines to stitch, but each garment is assembled by one person who manages all steps from start to finish.
In a large factory, processes are sectioned into different steps meaning workers do not have any input on the overall finished garment. "Made by hand" means there is greater care in our work and this is reflected in the high quality of finished pieces.
*Do you have work experience placements?
We work with very limited facilities and it is difficult for us to provide a quality work placement experience. However, if you have a keen interest in Field of Ponies and think you would benefit from learning here please send your details to us at: email@example.com
*Can I model for FOP?
We source models via social media so make sure to stay subscribed to our channels so you don’t miss out on any opportunities.