SOFT SIDE MASK
For items available in different sizes you can refer to the measurements below. For one size fits all, you will find each item's measurements in its description.
TOPS (chest measurements):
LARGE 106-112 CM
BOTTOMS (hips measurements):
If you request a special size or have any questions regarding the fit of any item, just drop us an email at firstname.lastname@example.org
Most items on this store are made by hand from our studio in London. Please allow on average 2-5 working days for production before we can ship your products.
Most orders are shipped by Royal Mail. Large international orders are shipped by UPS.
Every order comes with a tracking number for your peace of mind.
Kindly note that delivery times may vary depending on the destination.
UK: estimate 1-2 working days
EUROPE: estimate 5-7 working days
REST OF THE WORLD: estimate 7-10 working days
Please get in touch if you have any concerns.
TAXES AND DUTIES
Deliveries outside of the United Kingdom may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier not Field of Ponies. These fees are charged by your government and are separate from any delivery fees.
RETURNS AND EXCHANGES
You can initiate a return for unworn and undamaged items within 7 days of delivery for a refund or exchange.
Returned items must be in their original condition, unworn and unwashed with tags still attached and original package. All shipping costs for returned goods will be your responsibility. We are not big enough to be able to recover those costs within our current business structure :(
It is your responsibility to retain copies of all tracking information and to ensure that the returned goods arrive at Field of Ponies.
To arrange a return please contact email@example.com
-Include the name of the item you want to return and the order number.
-Add a description of the item you would like to return and the reason.
-Contact us within 7 business days of receiving your item.
Our payment system is securely operated by Shopify. Card information is encrypted using SSL encryption, which prevents unauthorized access to card details.
We accept payments by major credit cards such as Visa, Mastercard, Amex, Apple Pay, Maestro, and Shop Pay.
We also accept payments via third party payment platforms such as PayPal and Klarna.
If using Klarna, please see terms and conditions below.
Klarna terms and conditions
Buy Now – Pay Later!
These Pay later terms apply between you and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method.
When you choose Pay later, we offer you the possibility to pay on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content. We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk.
Pay Only After You Have Received Your Order!
Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase.
For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/.
Costs and Fees
We charge an invoice fee of 0 (£) per purchase.
Credit Check and Handling of Your Personal Data by Klarna
If you choose Pay later, Klarna will assess your creditworthiness. We may carry out a limited credit search on you at a credit reference agency. This search will not affect your credit score or your chances of obtaining a credit in future.Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.
- 3 layers mask with adjustable elastics and nose wire
- Outer layer: 96% polyester, 4% spandex
- Inner 2 layers: 100% cotton
- Hot machine was after each use